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FAQs

How long does shipping take?

 

Please see below the advised timeframes for worldwide shipping:

USA: 5-13 days 
Australia: 5-15 days 
Canada: 7-17 days 
South Africa: 38-57 days 
Rest of World: 10-20 days

Please be sure to track your order via the tracking link provided. All orders are dispatched same day from our warehouse in China. On the rare occasion that you experience a minor delay due to customs please please don't hesitate to contact us if there are any issues or concerns. We are here to help.


 

Will I get a tracking number?

 

All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 3 business days for this tracking code to activate.

Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

Please don't hesitate to contact our customer service team hello@biellavintage.com if you have any questions or concerns. We are here to help.

 

 

What if I entered the wrong address?

 

If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavour to correct it prior to dispatch.

Please contact hello@biellavintage.com with the correct details and order number.

Unfortunately, if your order has already been shipped we are unable to change the address or delivery destination. Due to this error unfortunately we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

Please don't hesitate to contact our customer service team hello@biellavintage.com if you have any questions or concerns. We are here to help.