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meow@boujeecat.com

FAQ

Contact Us

If you have any questions or would like to get in touch please email our customer service team at meow@boujeecat.com, we look forward to hearing from you!

How long does shipping take?

Please see below the advised time frames for worldwide shipping:
USA: 5-15 days 

Australia: 5-15 days 
Canada: 7-17 days 
South Africa: 20-30 days 
Rest of World: 10-20 days
EU - 7-21 days

Please be sure to track your order via the tracking link provided. most orders are dispatched same day from our warehouse in China,sometimes we also ship from our warehouse in the USA.  On the rare occasion that you experience a minor delay due to customs please please don't hesitate to contact us if there are any issues or concerns. We are here to help.
Will I get a tracking number?

 All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 3 business days for this tracking code to activate.

Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

Please don't hesitate to contact our customer service team meow@boujeecat.com

if you have any questions or concerns. We are here to help.

What if I entered the wrong address?

 If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavor to correct it prior to dispatch.

Please contact meow@boujeecat.com with the correct details and order number.

Unfortunately, if your order has already been shipped we are unable to change the address or delivery destination. Due to this error unfortunately we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

Returns / Exchanges

What is our returns / exchanges policy?

At the moment all sales are final, we apologize for any inconvenience. 

We do not accept exchanges or refunds on any items sold

Faulty items

Whilst we hope this never happens if you believe you have received a faulty item please contact us within 2 days of the tracking being logged as delivered with an image of the faulty item as delivered, unworn and unused.  

Please email a photo of the products to our customer service team at meow@boujeecat.com  and we will happily arrange a replacement item. In the rare case that you do receive a damaged or faulty item, we will reship a replacement item free of charge.

Can I cancel my order?

Unfortunately, we do not process refunds for change of mind or cancellation. 

Please don't hesitate to contact our customer service team meow@boujeecat.com

 if you have any questions or concerns. We are here to help.

 What if my order has been returned to sender?

If your order has been returned to sender we will happily re-send your order no more then once.

Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time.

What if my order is lost in the mail?

In this rare scenario, if the tracking details indicate your order has been lost in the mail we will happily reship your order.

If your tracking details have been marked as delivered, but you have not received your order, we advise you to contact you local delivery service within 24 hours of the tracking status. Please provide them with your tracking details and shipping information to make a claim and forward our customer service team the correspondence.

We do not process refunds for orders marked as delivered.

Payments

 All our payments are processed in USD as displayed at checkout.

We accept all major credit and debit cards. We also accept orders through Paypal and Apple pay. We do not accept cheques or wire transfers.

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