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FAQ

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How long does it take to ship my order?

  • Our custom socks take about 5 business days to be produced.
  • Once produced, shipping through USPS will deliver US orders in 3-5 business days
  • Standard Shipping ($2.99) – Arrives 3-5 business days

When will I receive my tracking number?

Once your order is shipped, you will be notified by e-mail along with your tracking number.

What shipping options are available? We also offer free standard US shipping on orders over $40

Standard Shipping ($2.99) - Arrives 5-7 business days

What are socks made of?

Our Custom socks are woven from a blend of high performance yarn to meet the toughest demands of professional athletes. Here's more on our product and the quality.

How do I wash my socks?Turn the socks inside out before washing with cold/warm water. Air dry if possible or tumble dry low in the dryer. Don't use bleach, dryer sheets or fabric softener. Don't dry clean. Click here for full care instructions.

Why are there white lines when my socks are worn?All custom printed athletic socks will run into this issue. Athletic socks have ribbing on the leg portion to ensure a secure fit. We pre-stretch the socks before printing to help reduce and minimize these line breaks.

Any tips for customizing my custom socks?

The basic rule for printing would be to start with a high quality image. The better the image, the better the print will be. We also recommend our customers to try and avoid dark background colors, such as black. All custom socks will have minor break lines on the ribbing portion and it’s more apparent when using dark colors. Try using a lighter color for your design for better results.

Is there someone I can reach out to?

If there's something you didn't find online, you can conveniently contact us. Via E-mail: meow@Boujeecat.com

Does the photo have to be professional quality?

If you can take the picture with your phone or tablet, that would be perfect. Please try to upload a photo where the cats 's head is not cropped, blurred or has any obstructions

.Do you do dog socks?We also do dog socks, attach your dog picture in your order and we will process them for you. 

Can you also print human faces?Yes you can in just a few clicks! Our Custom Face Socks are very popular and make an original gift to your loved ones.

When you wear them, do the socks stay on?Yes, they stay on and don't slip down.

How are these socks? are they soft and do they fit good? I ordered a pair from a catalog similar to these and they were horrible, they were tight and I could barely get them on my feet.

We made an extra effort to bring our customers only the best materials and quality to our Socks and as a result, our Custom socks are woven from a blend of high performance yarn to meet the toughest demands of professional athletes

.Don’t you have them for women?Our Custom Socks feature women sizes from 6 to 13.

Do you accept Paypal?

We accept PayPal, GPay and Card Payments.

Can you do 1 picture with 2 cats in it?

Yes you can customize your socks with up to 3 different face/cat pictures for any of our products

Can I upload more than one cat picture?

Yes, you can upload up to 3 photos with different cat on a single pair of socks. If the photo has more than just 1 pet or person in it and you want to have someone specific on the socks, please leave a note in the note section, so that our designers will now exactly which pet/ person you want printed on the socks.

Can the socks be personalized with other animals as well?

Yes, we can print any pet on the socks, from dogs, cats or hamsters to even horses, birds or snakes etc. We can also print human faces, kids’ faces and different objects.

Where do you ship?

Besides the US, our personalized face socks can be delivered in various countries such as Australia, Canada, New Zealand, UK, Germany, France.

Can I offer them as a gift?Our custom printed socks can be the perfect gift for cat lovers. You can offer them as Christmas gifts, for birthdays or any other special occasions.

 

 If you have any questions or would like to get in touch please email our customer service team at meow@boujeecat.com, we look forward to hearing from you!

Please see below the advised time frames for worldwide shipping:

USA: 5-15 days 

Australia: 5-15 days 

Canada: 7-17 days 

South Africa: 20-30 days 

Rest of World: 10-20 days

EU - 7-21 days


Please be sure to track your order via the tracking link provided. most orders are dispatched same day from our warehouse in China,sometimes we also ship from our warehouse in the USA.  On the rare occasion that you experience a minor delay due to customs please please don't hesitate to contact us if there are any issues or concerns. We are here to help.

Will I get a tracking number?

 All orders are fulfilled the same day as order. You will receive a shipping confirmation email with a link to your tracking number. Please allow up to 3 business days for this tracking code to activate.

Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

 

What if I entered the wrong address?

 If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will endeavor to correct it prior to dispatch.

Please contact meow@boujeecat.com with the correct details and order number.

Unfortunately, if your order has already been shipped we are unable to change the address or delivery destination. Due to this error unfortunately we are unable to refund the order. If this is occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

Returns / Exchanges

Faulty items

Whilst we hope this never happens if you believe you have received a faulty item please contact us within 2 days of the tracking being logged as delivered with an image of the faulty item as delivered, unworn and unused.  

Please email a photo of the products to our customer service team at meow@boujeecat.com  and we will happily arrange a replacement item. In the rare case that you do receive a damaged or faulty item, we will reship a replacement item free of charge.

Can I cancel my order?

Unfortunately, we do not process refunds for change of mind or cancellation. 

 

 What if my order has been returned to sender?

If your order has been returned to sender we will happily re-send your order no more then once.

Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time.

What if my order is lost in the mail?

In this rare scenario, if the tracking details indicate your order has been lost in the mail we will happily reship your order.

If your tracking details have been marked as delivered, but you have not received your order, we advise you to contact you local delivery service within 24 hours of the tracking status. Please provide them with your tracking details and shipping information to make a claim and forward our customer service team the correspondence.

We do not process refunds for orders marked as delivered.

Payments

 All our payments are processed in USD as displayed at checkout.

We accept all major credit and debit cards. We also accept orders through Paypal and Apple pay. We do not accept cheques or wire transfers.