FAQ

 

Frequently Asked Questions

 

SHIPPING

How long does it take to ship my order?  Processing time for most orders is 3-7 business days. One your order is done being processed, will ship out and you will receive tracking info. Due to the nature of availability and limited stock, some orders will take longer, and that will be noted in the product description. All good things are worth the wait ;)

When will I receive my tracking number? Once your order is done being processed and it has shipped, you will be notified by e-mail, which will include your tracking number.  Sometime the tracking code takes a few days to activate, please check back if your tracking number has not been activated immediately. 

What shipping options are available? Standard US Shipping is Free on all orders over $40.

For orders under $40: Standard Shipping ($3.99) - Arrives 5-7 business days

Shipping upgrades are available, you will see these options during checkout. 

Please see below the advised time frames for worldwide shipping:

USA: 5-7 days

Australia: 5-15 days 

Canada: 7-17 days 

South Africa: 20-30 days 

Rest of World: 10-20 days

EU - 7-21 days

Please note: We cannot send to PO BOXES, please ensure a street address is supplied.

Where do your items ship from? Depending on what you ordered, your item will most likely be disbatched from our warehouse in the USA. We try our absolute best to source everything from the USA, but due to cost and availability, some items are sourced from China, and will ship from China. On the rare occasion that you experience a minor delay due to customs please please don't hesitate to contact us if there are any issues or concerns. We are here to help.

What if I entered the wrong address? If you have entered the wrong address for delivery please be sure to contact our customer service team as soon as possible, and we will try our best to correct it prior to dispatch. Please email meow@boujeecat.com with the correct details and order number.

Unfortunately, if your order has already been processed, we are unable to change the address or delivery destination. Due to this error unfortunately, we are unable to refund the order. If this has occurred please contact your local post office to redirect this parcel to your correct address. 

*Please be sure to enter the correct and full address at check out in order to avoid delivery issues or undeliverable orders.

 

CUSTOM ORDERS

How long does it take to ship my custom order?

  • Our custom orders take about 5-8 business days to be produced.
  • Once produced, shipping through USPS will deliver US orders in 3-7 business days
  • Standard Shipping ($3.99) – Arrives 3-7 business days 

Does the photo for custom items have to be professional quality? No, the photo does not have to be a professional quality, it can be taken with a Smart Phone, but it needs to be a certain resolution so that the image does not turn out pixelated. The image requirements for each items is listed in the product description. Please try to upload clear unobstructed photos with a high image resolution. 

I ordered a custom item, where do I send my image? After your order is placed, send your image to meow@boujeecat.com. In the subject line of the email please put: "YourOrder# - Your Name - Custom Image"

Do you do dog socks? We can customize your item with any animal or human, attach your picture in your order and we will process them for you.  

Can you also print human faces? Yes! Our Custom items are very popular and make an original gift to your loved ones.

Can you do 1 picture with 2 cats in it? Yes you can customize your socks with up to 3 different face/cat pictures for any of our products

Where do Custom Items ship? Besides the US, our personalized face socks can be delivered in various countries such as Australia, Canada, New Zealand, UK, Germany, France.

Can I offer them as a gift? Our custom printed socks can be the perfect gift for cat lovers. You can offer them as Christmas gifts, for birthdays or any other special occasions.

 

CUSTOMER SERVICE 

Is there someone I can reach out to? If there's something you didn't find online, have questions, or would like to get in touch, you can conveniently contact us via E-mail: meow@boujeecat.com.

 

RETURNS/EXCHANGES

Faulty items

Whilst we hope this never happens if you believe you have received a faulty item please contact us within 2 days of the tracking being logged as delivered with an image of the faulty item as delivered, unworn and unused.  

Please email a photo of the products to our customer service team at meow@boujeecat.com  and we will happily arrange a replacement item. In the rare case that you do receive a damaged or faulty item, we will reship a replacement item free of charge.

Can I cancel my order? Unfortunately, we do not process refunds for change of mind or cancellation. 

 

What if my order has been returned to sender?

If your order has been returned to sender we will happily re-send your order no more then once.

Please be aware that it is your responsibility to track your order and to pick up your order from your local courier in time.

What if my order is lost in the mail? In this rare scenario, if the tracking details indicate your order has been lost in the mail we will happily reship your order.

If your tracking details have been marked as delivered, but you have not received your order, we advise you to contact you local delivery service within 24 hours of the tracking status. Please provide them with your tracking details and shipping information to make a claim and forward our customer service team the correspondence.

We do not process refunds for orders marked as delivered.

 

PAYMENTS

What payments do you accept? We accept PayPal, GPay and we accept all major credit and debit cards. 

 All our payments are processed in USD as displayed at checkout.